Terms

These Terms of Service pertain to the use of the Lightelier website and any related services provided by Lightelier. By accessing the website, you agree to abide by these Terms and Conditions, as well as comply with all applicable laws and regulations. If you do not agree with these terms of use, you are prohibited from using, accessing and downloading any content from this website.

Limitations

By accessing and using this website, you agree to use them only as expressly permitted by these Terms. Lightelier reserves the right to take legal action if any of these prohibited activities occur. Unless you have Lightelier’s prior written approval, you and other parties you represent shall not:

1. Modify (including creating derivative works thereof), copy, rearrange, rewrite, redistribute, sell, republish, decompile, reverse engineer any aspect of this website;

2. Remove or alter copyrighted material, any trademark or logo, or other proprietary notations of any portion of the website;

3. Use any data mining, robot, spider, cancelbot, Trojan horse, or any data gathering, scraping, indexing, or extraction method on any part of the website

4. Use the website in any manner that violates applicable laws or regulations

5. Using the website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in materials contained in our website are owned or licensed by Lightelier. These are protected by applicable copyright and trademark law. We grant users permission to use these materials for personal and non-commercial transitory use. Without the express written permission of Lightelier, any other use of these materials is prohibited.

This constitutes the grant of a license, not a transfer of title. This license shall be revoked and terminated should any of these restrictions or Terms and Conditions be violated. Additionally, at the discretion of Lightelier, this license may be terminated at any time.

Liability

The content displayed on our website is not exhaustive and is intended to provide general information only. Lightelier does not guarantee or assert the accuracy, probable outcomes, or dependability of using the materials presented on this website or any other resources connected to it.

Lightelier or its affiliates will not be held responsible for any direct, indirect, incidental, special, punitive, or consequential damages, incurred by any party arising from (A) the use of, or inability to use the website (B) unauthorised access to or modification of website content or (C) any inaccuracies or exclusions in website content, even if Lightelier has been notified of the possibility of such damages.

Lightelier offers its website and the materials contained therein on an “as is” basis. Lightelier offers no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including but not limited to implied warranties or conditions of merchantability, fitness for a specific purpose, or non-infringement of intellectual property or other rights violation, to the extent permitted by law.

Faulty Products

All products purchased from Lightelier are covered under a warranty period determined by the manufacturer. If your product is faulty, please contact our team via hello@lightelier.co with your order, details of the fault you are experiencing, and a photo or video of the issue and a member of our team will be in contact with the next steps. If your warranty claim is not accepted due to misuse of the product or incorrect installation then the customer will be responsible for all costs incurred by Lightelier for inspecting, testing and/or assessing the product. If your product is outside the warranty period, Lightelier is proud to offer a repairs support service for products.

Damaged or Missing Goods

Upon receiving your order, we recommend you inspect each item carefully and thoroughly to ensure they match your needs, are undamaged and all parts have been delivered. If you receive your order and any of the goods are damaged or missing, please email us within 48 hours of the order being delivered with photos of the packaging and what you’ve received. Lightelier will arrange a replacement part if available or a replacement product. If Lightelier requires the damaged part or product to be returned, we will arrange this collection from your address. If Lightelier is notified of damaged or missing items outside of the 48 hour period, an investigation will be carried out and a decision will be made in regards to the replacement of the damaged or missing item/s.

Incorrectly Received Items

If you have received your order and believe it differs from the order your placed, please email Lightelier with the sales order number, photos of what you have received and details of the issue. Lightelier will investigate and rectify the issue accordingly.

Cancellation of Orders

If you wish to cancel your order with Lightelier, please email our sales team with your sales order number and the reason for cancelling. All cancellation must be made in writing. If Lightelier agrees to the cancellation of order, we will advise you of any restocking fees that will be applied to your refund. Any refunds will be made to your original payment method.

Returns

If you have received your order and have changed your mind or no longer require it, please email our sales team with your sales order number and the reason for the return. If Lightelier agrees to the return of the order, we will advise you of any restocking fees that will be applied to your refund and other terms and conditions that apply. All items being returned must be in original and resalable condition. All original packaging must be present with the product being returned and must be in original condition. This includes no ripped or damaged boxes and no writing on the packaging. The product cannot have been used or installed and uninstalled.

Lightelier reserves the right to review and modify these Terms and Conditions as it sees fit. Any changes will be promptly updated on this page, and they will take effect immediately from the date of publication. These Terms and Conditions were last updated on June 26, 2024.